Payment Methods & Billing Information
At Paw My Life, we aim to provide a clear, secure and straightforward checkout experience.
This page explains the payment methods supported by our store, the currency used for transactions, payment processing and security, billing information, payment authorisation, refunds and how to get help with payment-related questions.
1. SUPPORTED PAYMENT METHODS
Paw My Life accepts payments through Shopify Checkout and supported third-party payment providers.
Available payment methods are shown at checkout and may include:
• Credit and debit cards
• PayPal
• Shop Pay
• Apple Pay
• Google Pay
• Klarna
The payment methods available for your order may vary depending on your location, device, browser, order and eligibility.
Only the payment methods displayed at checkout are available for your specific transaction.
Apple Pay and Google Pay
Apple Pay and Google Pay may be available on compatible devices and supported browsers. If either option is not displayed at checkout, please select another available payment method.
Klarna
Klarna may be available as a payment option depending on your location, order and eligibility.
Where available, the specific payment options, payment schedule, eligibility requirements and applicable terms will be presented by Klarna during checkout.
Klarna availability and approval are determined by Klarna and may vary depending on your location, order and eligibility.
2. CURRENCY, FEES & TRANSPARENT PRICING
Currency
All prices on Paw My Life are displayed in British Pounds Sterling (GBP £).
Orders are currently processed and charged in GBP.
Payment Fees
Paw My Life does not add a separate payment-processing or credit-card handling fee at checkout.
Your final order total, including the applicable product price and any shipping charges, will be displayed at checkout before you complete your purchase.
International Transactions
If your bank account, card or other payment method uses a currency other than GBP, your bank, card issuer or payment provider may convert the transaction from GBP into the currency associated with your account.
Currency-conversion rates, foreign-transaction fees or other charges may be applied by your bank, card issuer or payment provider.
These external charges are determined by the relevant financial institution or payment provider and are not charged by Paw My Life.
3. PAYMENT SECURITY
Your payment security is important to us.
Paw My Life uses Shopify Checkout and supported payment providers to process payments securely.
Our website uses HTTPS to help protect information transmitted between your browser and our store.
Payment transactions are processed through Shopify and/or the applicable payment provider used during checkout.
We do not claim that any online payment system is completely free from security risk.
4. HOW PAYMENT INFORMATION IS HANDLED
Paw My Life does not directly receive or store your full credit or debit card number.
Payment information is processed by Shopify and the applicable payment provider used to complete your transaction.
We may receive limited information necessary to process and manage your purchase, including:
• billing and shipping information;
• order details;
• payment status; and
• limited payment information made available by the payment processor.
Personal information is handled in accordance with our Privacy Policy and may be used as necessary to process payments, prevent fraud, fulfil orders and provide customer support.
For more information about how we handle personal information, please review our Privacy Policy.
5. PAYMENT AUTHORISATION & ORDER CONFIRMATION
Submitting an order does not by itself guarantee that payment has been successfully authorised or that the order has been accepted.
After your order has been successfully placed, we will send an order confirmation to the email address provided at checkout. Payment authorisation may still be pending, and order processing may be delayed if additional verification is required.
In some circumstances, your bank, card issuer or payment provider may decline the transaction or require additional payment verification.
Where additional verification is required, order processing may be delayed until the payment issue has been resolved.
Please review your order confirmation and contact us promptly if you notice any incorrect order information.
6. REFUSED OR UNSUCCESSFUL PAYMENTS
If your payment is unsuccessful or declined at checkout, please:
• Check that your payment details have been entered correctly.
• Check the card expiration date and security information where applicable.
• Make sure sufficient funds or credit are available.
• Confirm with your bank or card issuer that your payment method is authorised for online or international purchases.
• Complete any additional authentication or verification requested by your bank or payment provider.
• Try another payment method displayed at checkout.
• Contact your bank, card issuer or payment provider if the transaction continues to be declined.
If you are still unable to complete your purchase, please contact Paw My Life at:
We can assist with store and order-related questions. For security reasons, payment-authorisation issues controlled by your bank, card issuer or payment provider may need to be resolved directly with that provider.
7. REFUNDS TO YOUR PAYMENT METHOD
Where a refund is approved, Paw My Life will issue the approved refund to the original payment method in accordance with our Refund & Returns Policy.
We aim to issue an approved refund within 5 business days after approval.
After Paw My Life issues the refund, your bank, card issuer or payment provider may require approximately 5–10 additional business days to process and display the funds.
Refunds cannot normally be redirected to a different card, bank account or payment method.
Refund eligibility, return requirements, return inspection and other applicable conditions are governed by our Refund & Returns Policy.
8. BUSINESS & CONTACT INFORMATION
Paw My Life is operated by FURUXE LTD.
• Trading name: Paw My Life
• Legal company name: FURUXE LTD
• Company number: 17370562
• Registered office: College House, 2nd Floor, 17 King Edwards Road, London, United Kingdom, HA4 7AE
• Email: info@pawmylife.com
• Phone: +44 7942 969560
• Website: www.pawmylife.com
The registered address above is our corporate registered address. Please do not send returns to this address unless Paw My Life has provided you with return instructions confirming the appropriate return destination.
9. RELATED POLICIES
For additional information about your order, payment and purchase, please review: